FAQs
Find answers to common questions about ordering, UK delivery, tracking, returns, refunds, payments and customer support at Nice Shop.
How long does UK delivery take?
Orders are normally processed within 1–3 business days after payment has been successfully received.
Standard UK delivery is estimated at 6–12 business days after dispatch.
With processing included, most orders will typically arrive within approximately 7–15 business days. In some cases, delivery may take up to 15 business days due to carrier delays, remote locations, public holidays, severe weather or other circumstances outside our reasonable control.
For full details, please see our Shipping Policy.
Where does Nice Shop deliver?
Nice Shop currently delivers to addresses within the United Kingdom.
Delivery availability may vary for certain remote locations, islands or areas where our delivery partners do not provide service.
Where delivery is unavailable, this will be communicated during checkout where possible.
How much does delivery cost?
Standard UK delivery is free for all products currently available on Nice Shop.
The free delivery option and estimated timeframe are shown during checkout before payment.
How can I track my order?
Where tracking is available, we will send tracking information to the email address used when placing your order.
Please allow up to 48 hours after dispatch for tracking information to become active or begin showing movement.
If tracking has not updated for several days, please contact us and we will help investigate the delivery status.
What should I do if my order has not arrived?
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Email: contact@niceshop.uk
Please include your order number and the email address used when placing your order.
We will investigate the delivery status and, where appropriate, contact the delivery carrier.
Can I change my delivery address after placing an order?
If you notice an error in your delivery address, please contact us as soon as possible.
Email: contact@niceshop.uk
Phone: +44 7727 026907
We will do our best to assist you before the order is dispatched.
Once an order has entered the fulfilment or delivery process, we may not be able to change the delivery address.
Can I cancel my order?
If you would like to request a cancellation, please contact us as soon as possible.
We will do our best to assist before your order is dispatched.
Eligible online purchases may also be covered by statutory cancellation rights under applicable UK consumer law.
For more information, please see our Return & Refund Policy.
What is your returns policy?
Nice Shop offers a 30-day return policy for eligible purchases, in addition to your statutory consumer rights.
If you wish to request a return, please contact us within 30 days of receiving your order so that we can provide the appropriate return instructions.
Please do not send an item to our business address unless we have specifically instructed you to do so.
For full details, please see our Return & Refund Policy.
Who pays for return shipping?
For a voluntary change-of-mind return, you may be responsible for the direct cost of returning the product unless Nice Shop has agreed otherwise or applicable law provides otherwise.
If a product is faulty, damaged, incorrect or not as described, please contact us before returning it.
Where Nice Shop is legally responsible for return costs, we will arrange the return or reimburse reasonable return costs as appropriate.
What if my product arrives faulty, damaged or incorrect?
Please contact us as soon as reasonably possible.
When contacting us, please provide your order number and, where possible, photographs or other information that can help us investigate the issue.
Providing photographs does not affect your statutory consumer rights.
Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, refund, price reduction or another remedy required by UK consumer law.
Can I return an item simply because I changed my mind?
Eligible products may be returned under our voluntary 30-day return policy, subject to the conditions described in our Returns & Refunds Policy.
Certain products may not be eligible for change-of-mind returns where permitted by law, including some personalised goods, rapidly perishable goods and certain sealed health or hygiene products once unsealed.
These exclusions do not affect your statutory rights where a product is faulty, damaged, incorrect or not as described.
How long do refunds take?
Refunds under our voluntary return policy will normally be processed within 5–10 business days after we receive and assess the returned item.
Your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Where a refund is due under statutory cancellation rights, it will be processed within the timeframe required by applicable UK consumer law.
What if my refund has not appeared?
If you are expecting a refund and it has not appeared in your account, please first check your bank account or payment provider.
If the refund is still not showing after the applicable processing period, please contact us at:
What payment methods do you accept?
Available payment methods are shown during checkout.
Please use only the payment options presented through the Nice Shop checkout.
For your security, payments are processed through the payment services enabled on our Shopify store.
Do I need an account to place an order?
If guest checkout is available, you may place an order without creating a customer account.
If Shopify creates or offers an account during the checkout or newsletter process, you can manage the available account options through the website.
How do I contact Nice Shop?
You can contact us using the details below:
Email: contact@niceshop.uk
Phone: +44 7727 026907
We aim to respond to customer enquiries within 1–2 business days.
Nice Shop
16 Roxy Avenue
Romford, RM6 4AN
United Kingdom
Where can I find your policies?
You can find more detailed information in our:
Return and Refund Policy
Privacy Policy
Terms of Service
If you still have a question after reviewing these pages, please contact us and we will be happy to help.