Refund policy

At Nice Shop, we want our customers to feel confident when shopping with us. We offer a 30-day return and refund policy for eligible purchases, subject to the conditions below and your statutory consumer rights.

1. 30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To request a return, please contact Nice Shop within the 30-day return period.

Our 30-day return policy applies to eligible products and is provided in addition to any statutory rights you may have under applicable UK consumer law.

2. Return Conditions

To be eligible for a voluntary return under our 30-day policy, the product should generally be:

In its original condition.
Unused, except where reasonably necessary to inspect or assess the product.
Returned with original packaging where reasonably possible.
Returned with accessories, labels, manuals, or other included items where applicable.

Products that have been used beyond what is reasonably necessary to inspect them may be subject to a deduction where permitted by law.

3. How to Request a Return

Please contact Nice Shop before sending a product back.

Email: contact@niceshop.uk
Phone: +44 7727 026907

Please provide:

Your order number.
Your full name.
The email address used for the order.
The product you wish to return.
The reason for the return.
Photographs or other evidence where the product is damaged, defective, or incorrect.

We will review your request and provide the appropriate return instructions.

4. Return Shipping Costs

For voluntary returns because you have changed your mind, you may be responsible for the direct cost of returning the product unless Nice Shop has agreed otherwise or applicable law provides otherwise.

If a product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where Nice Shop is legally responsible for return costs, we will arrange the return or reimburse reasonable return costs as appropriate.

5. Refunds

Once we receive a product returned under our voluntary 30-day return policy, we will inspect it and confirm whether it meets the conditions of that policy.

Where a refund is due, it will be issued to the original payment method unless otherwise agreed.

Refunds under our voluntary return policy will normally be processed within 5–10 business days after we receive and assess the returned item.

Your bank, card issuer or payment provider may require additional time to make the refunded amount available in your account.

Nothing in this section affects refunds or remedies that you are entitled to receive under applicable UK consumer law.

Where a refund is due under statutory cancellation rights, it will be processed within the timeframe required by applicable UK consumer law.

6. Statutory Cancellation Rights for Online Purchases

Our voluntary 30-day return policy is provided in addition to your statutory consumer rights.

For eligible online purchases, you generally have a statutory right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions.

After notifying us of a qualifying cancellation, you will generally have a further 14 days to return the goods.

Where the statutory cancellation right applies, we will provide the refund required by applicable UK consumer law. Where required by law, the refund will include the price paid for the goods and the cost of our standard delivery option, subject to any lawful deductions.

If you selected a delivery method that was more expensive than our standard delivery option, we are not required to refund the additional cost above the standard delivery charge where permitted by law.

Unless we have agreed otherwise or applicable law requires us to bear the cost, you may be responsible for the direct cost of returning goods following a change-of-mind cancellation.

Certain goods are excluded from statutory cancellation rights, including some personalised goods, rapidly perishable goods and sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy excludes or restricts any statutory rights that cannot lawfully be excluded.

7. Faulty, Damaged, Incorrect or Not-as-Described Products

If a product is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible.

Please provide your order number and, where possible, photographs or other information that may help us investigate the issue. Providing photographs does not affect your statutory rights.

Under the Consumer Rights Act 2015, goods must meet applicable legal requirements, including being of satisfactory quality, fit for purpose and as described.

Where applicable, consumers may have a 30-day short-term right to reject goods that do not conform to the contract. Other remedies, including repair, replacement, price reduction or refund, may apply depending on the circumstances and timing.

Nice Shop will provide the remedy required by applicable UK consumer law.

8. Products That May Not Be Eligible for Change-of-Mind Returns

Certain products may not be eligible for return where you have simply changed your mind, where permitted by applicable law. These may include:

Personalised or customised products.
Products that are liable to deteriorate or expire rapidly.
Sealed products that are not suitable for return for health protection or hygiene reasons once the seal has been broken.
Other products where applicable law provides an exception to cancellation or return rights.

Where an exception applies to a particular product, relevant information will be provided before purchase where appropriate.

This section does not affect your statutory rights if a product is faulty, damaged, incorrect or not as described.

9. Product Condition and Refund Deductions

Customers may inspect products to determine their nature, characteristics, and functionality.

If a product is handled beyond what is reasonably necessary for inspection and its value is reduced as a result, Nice Shop may make an appropriate deduction from a refund where permitted by applicable law.

10. Refund Delays

If you are expecting a refund and it has not appeared in your account, please first check your bank account or payment provider.

If the refund is still not showing after the applicable processing period, please contact us at contact@niceshop.uk.

11. Return Address

Please do not send a return to our business address unless we have specifically instructed you to do so.

Return instructions and the appropriate return address may vary depending on the product and fulfilment arrangement.

12. Contact Information

Nice Shop
16 Roxy Avenue
Romford, RM6 4AN
United Kingdom

Email: contact@niceshop.uk
Phone: +44 7727 026907

13. Changes to This Returns & Refunds Policy

Nice Shop may update this Returns & Refunds Policy from time to time.

Any changes will be published on this page with an updated "Last updated" date.