Privacy policy

At Nice Shop, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Nice Shop may collect, use, store, and protect personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our online store.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

Full name.
Billing address.
Delivery address.
Email address.
Telephone number.
Order details.
Products purchased.
Payment and transaction information provided through payment providers.
Customer service communications.
Information submitted through contact forms.
IP address.
Browser and device information.
Website usage information.
Cookie and similar technology information.

We aim to collect information that is reasonably necessary to operate our online store and provide our services.

2. How We Use Personal Information

We may use personal information to:

Process and fulfil orders.
Process payments through our payment providers.
Arrange product delivery.
Send order confirmations.
Provide delivery and tracking updates.
Respond to customer enquiries.
Process returns and refunds.
Handle complaints and customer service requests.
Prevent fraud and abuse.
Maintain website security.
Improve our products, website, and customer experience.
Analyse website performance.
Comply with legal and regulatory requirements.
Send marketing communications where permitted by applicable law and, where required, with your consent.

3. Legal Bases for Processing

Where applicable, we process personal information using appropriate legal bases under data protection law.

These may include:

Processing necessary to fulfil a contract with you.
Compliance with legal obligations.
Our legitimate interests, where those interests are not overridden by your rights.
Your consent, where consent is required.

4. Payment Information

Payments may be processed through third-party payment providers.

Nice Shop does not normally store complete payment card details on its own systems.

Payment providers may collect and process payment information according to their own privacy policies and security practices.

5. Cookies and Similar Technologies

Nice Shop may use cookies and similar technologies to:

Operate essential website functions.
Remember preferences.
Understand how visitors use our website.
Measure website performance.
Improve customer experience.
Support advertising and marketing activities where applicable.

You can manage certain cookie preferences through your browser or available cookie controls.

Disabling certain cookies may affect website functionality.

6. Shopify and Service Providers

Nice Shop may use Shopify and other third-party service providers to operate our online store.

We may also use service providers for:

Payment processing.
Order fulfilment.
Shipping and delivery.
Website hosting and technology.
Analytics.
Marketing.
Fraud prevention.
Customer support.
Email communications.

These providers may process personal information on our behalf or independently where applicable.

7. Sharing Personal Information

We may share relevant personal information when reasonably necessary with:

Payment service providers.
Delivery and shipping providers.
Fulfilment providers.
Shopify and technology providers.
Analytics providers.
Marketing service providers.
Fraud prevention and security providers.
Professional advisers.
Government authorities or regulators where legally required.

We do not sell your personal information as a business practice.

8. International Data Transfers

Some service providers used by Nice Shop may process information outside the United Kingdom.

Where personal information is transferred internationally, we aim to use appropriate safeguards required by applicable data protection law.

9. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, preventing fraud, resolving disputes, and complying with legal obligations.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights relating to your personal information, including:

The right to request access to personal information.
The right to request correction of inaccurate information.
The right to request deletion where applicable.
The right to restrict certain processing.
The right to object to certain processing.
The right to withdraw consent where processing is based on consent.
The right to request certain personal information in a portable format.
The right to make a complaint to the appropriate data protection authority.

To exercise an applicable privacy right, please contact us using the information below.

12. Marketing Communications

If you subscribe to receive marketing communications from Nice Shop, we may send information about products, promotions, offers, and store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant email or by contacting us.

13. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where applicable law requires parental or guardian consent.

14. Third-Party Websites

Our website may contain links to third-party websites or services.

Nice Shop is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy when necessary.

Any changes will be published on this page with an updated "Last updated" date.

16. Contact Us

If you have questions about this Privacy Policy or how Nice Shop handles personal information, please contact us:

Nice Shop
16 Roxy Avenue
Romford, RM6 4AN
United Kingdom

Email: contact@niceshop.uk
Phone: +44 7727 026907